Any claim on a shipment (goods damages by courier company) received must be made within 48 hours of receipt of shipment.
After 48 hour period, we find that it is difficult to get information necessary to file a claim with a carrier. We also find that in most circumstances, the carrier is the negligent party and without certain pieces of information or product from the shipment, we cannot file a valid claim. Therefore, we ask that you notify us within 48 hours, keep the box that the goods were shipped in and that you always note on the delivery receipt if a box or boxes contained in your shipment were in any way damaged or opened. If these procedures are not followed then it will be up to you to file the claim with the carrier and pay Wholesale Baby Blanks the full amount of the invoice. We are happy to handle this procedure but we find that we cannot do this without the full cooperation of you, our valued customer. We ask that you understand that this procedure will help keep our cost down which will pass on to you.
Any return must have a Return Authorization Number on the outside of each carton. Please contact our Customer Service Department or Sales Representative for all Return Authorization Numbers. Claims must be made within 15 days of receipt. Items returned without an RMA will be refused or incure a 20% restocking fee. Items returned after 15 days, with a RMA will incure a 20% restocking fee. No returns will be accepted with or without a Return Authorization after 60 Days. No printed or altered merchandise will be accepted for return. All returned merchandise must be returned in the original package, unaltered, and in sellable condition.
Defective and Nondefective Mechandise
Both defective and non-defective merchandise must be claimed for return within 15 days from receipt of shipment. If a garment has been worn or altered in any way, we will not be able to proccess your return. Please be sure to check the garments prior to printing or altering. All returns must have a Return Authorization Number on the outside of the returned box.